SmartCOP RMS and Mobile Solutions: Welcoming NC Ports Authority and Oakwood PD in GA

SmartCOP RMS and Mobile Solutions: Welcoming NC Ports Authority and GA Oakwood PD

SmartCOP is excited to welcome two esteemed agencies to our family: the NC Ports Authority and the Oakwood Police Department.

Both are implementing SmartCOP RMS and Mobile solutions, enhancing their law enforcement operations.

The NC Ports Authority manages North Carolina’s ports in Wilmington and Morehead City. They aim to modernize their technology infrastructure for port security and management, streamlining data management and enhancing collaboration among port personnel with SmartCOP’s solutions.

Similarly, Oakwood PD, serving the community of Oakwood, Georgia, prioritizes innovation and efficiency in public safety services. With SmartCOP’s solutions, Oakwood PD seeks to optimize incident reporting, streamline field data collection, and empower officers with real-time access to critical information on patrol.

SmartCOP’s RMS and Mobile solutions offer comprehensive features tailored to diverse law enforcement needs, from incident management to field reporting. We are committed to providing exceptional service and support to help both agencies achieve their objectives.

Join us in extending a warm welcome to the NC Ports Authority and Oakwood Police Department as they embark on this new partnership with SmartCOP RMS and Mobile solutions. Together, we are dedicated to advancing public safety and enhancing the effectiveness of law enforcement agencies nationwide. Welcome aboard!

If your Agency is looking for a new Public Safety Software solution, reach out! We’d love to help you. 

CTS Products on Georgia State Contract

CTS Products on Georgia State Contract

Published June 16th, 2014

At the time this was written, SmartCOP, Inc. was doing business as CTS America.

CTS America was recently awarded a contract with the state of Georgia. The team at CTS is excited to work with the Georgia State Patrol and is planning for the wide variety of tasks ahead.

As part of the agreement, CTS will assist the Georgia State Patrol in consolidating 48 dispatch locations into 11 efficient, regional communication centers over a two year period. CTS will install hardware at the new dispatch centers and in 833 Georgia State Patrol vehicles. With the help of CTS America, Georgia State Patrol vehicles will allow troopers to complete almost every aspect of their job electronically. Transmitting information to their supervisors will be seamless and convenient, allowing troopers to stay on the road serving their communities.

CTS is also pleased to announce that Georgia local government and educational institutions are now permitted to purchase CTS and partner products though the Georgia State contract, which is administered by the Georgia Department of Administrative Services. Available products include CAD, Records Management System, Mobile Computer and Jail Management.

Key benefits of the contract include:

Cost Benefits

  • Aggressive Software Licensing Costs
  • Lower Maintenance Costs
  • Reduced Labor Costs
  • Aggressive Pricing and Service Agreement with Dell
  • Eliminates the requirement for a RFP

Service Benefits

  • Complete solution pricing for hardware from Dell and Computer Aided Dispatch, Records Management System, Vehicles Software, Hardware and Installation
  • CTS America and Dell will work with agencies to customize quotation for software and hardware to meet their needs.
  • 24/7 Support Desk is provided by CTS for software service and 4 hour service response is offered from Dell.

All agencies have different requirements and therefore, a customized quotation will be provided for your needs. The State Contract provides pricing from Dell for hardware, from Jotto Desk for vehicle consoles and computer mounts, and from Interceptor Public Safety for vehicle installation. With your quote from CTS for software and services, the Authorized User or Agency will be provided a set of hardware specifications and quantities. With your permission, CTS will submit those specifications to Dell pursuant to the State of Georgia Contract under which the state has negotiated aggressive pricing for the hardware component. They will present you with a complete quote. Alternately, you may take the recommended hardware configurations and numbers and seek a quote directly from Dell or the hardware manufacturer of your choice. CTS has certified specific configurations of hardware to work with their software and specific services from Dell for hardware installation. Your actual order will be placed based on an agreed Statement of Work including specific progress and payment milestones.

Come by our booth at the Georgia Sheriffs Command Conference April 22nd at Stone Mtn. to see our products be demonstrated and talk with our team.

We look forward to serving you and your agencies, and encourage you to contact us with questions.

Sincerely,
Jim Benson
CTS America Chief Operating Officer
(877) 762-7826

Mr. Bernard Joy is administering this contract for the State of Georgia and can be reached at (404) 463-5556 and [email protected].

Georgia DNR Program Aims to Improve Ranger Safety, Customer Service

Georgia DNR Program Aims to Improve Ranger Safety, Customer Service

Published June 16th, 2014

At the time this was written, SmartCOP, Inc. was doing business as CTS America.

Source: Jacksonville.com Release Date: 4/13/2010

BRUNSWICK – Mark Carson routinely patrols Coastal Georgia’s isolated woods and waterways alone and far from the closest backup.

Until now, Carson and his fellow Georgia Department of Natural Resources law enforcement rangers have had no way to quickly determine whether they face a law-abiding sportsman or a violent criminal. Nor has there been a way for emergency personnel to know where to start looking should a ranger be injured or otherwise be unable to call for help.

Rangers are testing a computer-assisted communications and data system with a built-in GPS locator in a pilot program that ties the DNR into the Georgia State Patrol’s network, said Capt. Stephen Adams, who supervises the 25 rangers assigned to nine coastal counties.

Three DNR Game Management officers and two park rangers who face similar situations are in the pilot program, which began March 29.

They have been issued rugged, military-grade laptop computers that can be mounted in their patrol vehicles and boats. The system allows them 24-hour communications with state patrol dispatchers. It also gives them direct access from the field to the Georgia Crime Information System and the DNR license data base.

“The GPS lets them know where your boat or car is, so they have an area to start searching if something happens to you and you can’t radio or call for help,” Carson said.

Adams said “first and foremost, officer safety is the reason for this system.”

An accidental shooting nearly two years ago shows the need for such technology, Carson and Adams said.

“On Thanksgiving 2008, one of our officers was shot and had to use his personal cell phone to call for help,” Carson said.

DNR Cpl. Curtis Wright was investigating a report of illegal waterfowl hunting when he was struck in the chest by a rifle bullet fired by a deer hunter near Port Wentworth. The hunter administered emergency first-aid, then used his all-terrain vehicle to carry Wright out of the woods to meet emergency personnel.

“Nobody knew where he was … and that delayed help getting to him. This system would have gotten us a lot closer to his last known location so we could have gotten to him faster,” Adams said.

Wright recovered from the shooting. On any given day, however, rangers may encounter potentially deadly situations.

“A ranger frequently runs up on meth labs, convicted felons with firearms and people who are wanted … Until now, they’d be in the middle of nowhere dealing with an armed person and nobody would know where they were,” Adams said.

Rangers have department-issued radios, and many also carry personal cell phones. They’ve relied on county sheriffs for backup after 4:30 p.m. daily and on weekends when DNR offices are closed.

Until now, rangers haven’t been able to directly or immediately access the statewide crime data base from the field. GCIC allows officers to check individuals for outstanding warrants, and license tags to determine if a vehicle or boat has been reported stolen.

“With this system, we also will get BOLOs [law enforcement Be on the Look Out bulletins] directly, which is the first time that we’ve had that capability,” he said.

A similar system is used by the Florida Fish and Wildlife Conservation Commission and Florida Highway Patrol.

Adams said the system has already helped in one case. Recently in Richmond Hill, a ranger stopped a man to check his fishing license. He also checked GCIC, and discovered the man was wanted for arrest in Bryan County, Adams said.

It also will allow rangers to spend more time on patrol and less in the office doing administrative paperwork, Adams said.

“They can do their administrative duties while parked at the boat ramp, wildlife management area or side of the road,” he said.

Adams said the pilot program is being funded by a federal boating safety grant. Each laptop costs about $3,000 because it is built to withstand saltwater and other harsh conditions.

To keep expenses down, the DNR is piggy-backing on the state patrol’s computer network, sharing its server and using its software, Adams said.

Like troopers, rangers will be able to print out copies of licenses, reports or citations in the field, Carson said.

A ranger first class, Carson patrols Glynn and Camden counties as well as offshore sometimes as far as 25 miles out in the Atlantic Ocean when checking fishing vessels.

“This will be a big help to us when we’re dealing with our outdoor customers,” Carson said.

Sometimes, hunters and fishermen say they lost or left their license somewhere, he said.

“Now, we can run them through the computer to verify they had a valid license or boat registration, and print them out a copy on the spot to replace the one they lost,” Carson said.

Carson said he likes the system. The rangers’ comments and suggestions will be incorporated into a report due in June, which could determine whether the system will be expanded to all DNR rangers, Adams said.

[email protected],(912) 264-0405

CTS America Awarded Major Florida Public Safety Contract

Image of a Florida Highway Patrol vehicle for a state trooper.
Image of a Florida Highway Patrol vehicle for a state trooper.

CTS America Awarded Major Florida Public Safety Contract

Published October 25th, 2013

At the time this was written, SmartCOP, Inc. was doing business as CTS America.

PENSACOLA, Fla., Oct. 25, 2013 /PRNewswire/ — CTS America Inc. was recently awarded a ten-year contract renewal with the Florida Department of Highway Safety & Motor Vehicles, outperforming other major national public safety technology companies to win the contract. CTS America will provide Computer Aided Dispatch (CAD), Records Management System (RMS) and their highly regarded Field Based Reporting (FBR) technologies to the Florida Highway Patrol and the Florida Fish and Wildlife Conservation Commission.

http://www.prnewswire.com/news-releases/cts-america-awarded-major-florid…

“We are proud of our industry-leading retention rate with agencies of all sizes in Florida and around the nation,” said CTS America President Kay Stephenson. “CTS America products and customer service once again out-performed our national competition and exceeded the rigorous requirements of the Florida Highway Patrol.” Key requirements were a proven technology base, ease of use, mechanisms to increase the timeliness, accuracy and quality of data collected, the ability to securely share information across multiple public safety organizations within the state, and features to support the analysis of collected data.

The announcement represents another step forward for CTS America, which has long-standing contracts with other satisfied Florida clients including the Department of Transportation, the State Fire Marshal, and Department of Agriculture. Additionally, CTS America systems are in place with dozens of municipal Police Departments and 24 of Florida’s 67 Sheriff’s, establishing a larger Florida presence than any other technology provider. At the local law enforcement level, CTS America’s client list includes agencies from Florida, Alabama, Georgia and Montana.

“Florida is often looked to for leadership in public safety technology and best practices by agencies in other states,” said Shane Lincke, founder of the company. Due to their history of success in Florida, CTS America has also been selected as the service provider for the Georgia State Patrol, the South Carolina Department of Public Safety, and the Montana Highway Patrol. CTS America is also currently competing for key contracts in a number of other states.

The company is also expanding into the university and college campus security sector citing the tremendous growth of higher education in recent years and their emphasis on campus and student safety.

“The feedback we receive from clients and the results we produce are very gratifying,” said Michael Snyder, Public Safety Market Director. “Our products, which are scalable from small local agencies to large state and federal agencies, are proven to help reduce crime, increase public safety and boost the efficiency of law enforcement around the nation.”

About CTS America, Inc.
CTS America, an innovator in public safety software since 1999, offers cost-effective, fully integrated and scalable technologies that maximize the effectiveness of law enforcement agencies of all sizes in the United States. Offerings include Computer Aided Dispatch (CAD), Law Enforcement Records Management Systems (RMS), Mobile Computer and Field Based Reporting (FBR), and Jail Management Systems (JMS).

Montana Highway Patrol wins 2010 Digital Government Achievement Award

Montana Highway Patrol wins 2010 Digital Government Achievement Award

Published October 21st, 2010

At the time this was written, SmartCOP, Inc. was doing business as CTS America.

The Montana Highway Patrol has been awarded a 2010 Digital Government Achievement award. The organization is being recognized in the Government-to-Government category for the implementation of their Roadside ePayment system, which was developed by CTS America.

A Montana Highway Patrol representative accepted the award in Hollywood, Ca on September 17, 2010. Montana Highway Patrol and other 2010 winners will also be featured in Government Technology magazine.

Florida Highway Patrol renews with CTS America

Florida Highway Patrol renews with CTS America

Published June 29th, 2009

At the time this was written, SmartCOP, Inc. was doing business as CTS America.

We are proud to announce that the Florida Highway Patrol has just chosen to renew with CTS America for another 5 years.

With troubling economic times at all levels, this is a clear testament to our company’s mission, our products, and our capability to support them here in the 3rd most populous state in the nation!

Technology Lets Georgia Troopers Stay on the Highway

Technology Lets Georgia Troopers Stay on the Highway

Published June 3rd, 2009

At the time this was written, SmartCOP, Inc. was doing business as CTS America.

The following story, provided by WALB10, shows CTS’ technology in action.

Tifton, GA (WALB) – The Georgia State Patrol is about to start using new technology that will save time and money and keep troopers safer.

By this summer, most Troopers will have computer systems in their cars that will allow them to do most of their reports and work from the road.

The Georgia State Patrol wants their troopers to spend most of their time on the road not back at their headquarters filling out reports. So the state is installing Computer Aided Dispatch systems in their offices, and Mobile Computer Terminals in their cars to help Troopers be more efficient.

Trooper First Class Melvin Simmons has the mounting equipment ready in his car when the Georgia State Patrol’s Mobile Computer terminals are installed in July. The computers will make traffic stops safer, because he will be able to check tag information himself, rather than radioing for it.

“Right now we’re actually calling it in on the radio, at that time we are getting out. And we don’t know what we’re dealing with until they run the tag and call us and let us know. So it’s going to help out,” Simmons said.

The Computer Aided Dispatch to run this new communication service has been installed and is running in the Tifton Post. When the mobile computers are added to the Troopers cars this summer, they will be able to do their reports from the car, so they will spend more time on the road than at the Post. The computers will have GPS so they will know where every trooper is at all times, and provide instant maps.

“If he gets a wreck, the mapping system will plot a route for him to that wreck so he doesn’t have to figure out where is trying to get to. Same thing if we have a Trooper who needs assistance,” said Tifton Post Commander SFC Scott Woodell.

State officials think the computers will improve response time, and efficiency, estimating it will save 40,000 man hours each year. Troopers say they are excited that these new Georgia State Patrol computers will usher in a new age for their service.

“We’re moving away from some of those traditional ideas into the mainstream of the information age,” Woodell said.

“It’s just an all around good idea,” Simmons said.

Supervisors say the Troopers may also help cut down on speeding as they fill out reports. They’ll be parked in visible spots along highways, and we all know drivers usually hit the brakes when they see a trooper’s car.

The system will make the state patrol greener by cutting down on the amount of paper they use.

Dublin State Patrol gets new Patrol Car Technology

Dublin State Patrol gets new Patrol Car Technology

Published June 3rd, 2009

At the time this was written, SmartCOP, Inc. was doing business as CTS America.

We are happy to share the following story, provided by 13WMAZ, which shows CTS America technology in action.

Georgia State Patrol has started the switch to a new computer-based dispatch system designed to save money and help troopers with routine traffic stops. Troop F, which is based in Dublin and covers twenty counties in Central Georgia, is training its troopers this week to use the system.

Trooper First Class Jonathan Foskey says the new system includes a laptop for each patrol car, giving troopers instant access to tag numbers, registrations, and records without having to radio in to a dispatch center.

“It’s alleviated me having to put pen to paper,” Foskey says. “I’ve been able to issue citations with it. Warnings with it. Any type of crash reports with it.”

While Foskey says the new computers make his job a little easier, he says what is more important to him is peace of mind. He says the computers are equipped with a GPS, which shows the locations of every trooper at all times.

“If I call for help, and they may not know exactly where I am, they can look at the screen and know exactly how to get to me,” Foskey says.

He says troopers are not the only ones who will benefit from this technology. Drivers can look forward to shorter stop times, reduced wait times, and improved traffic advisories.

Dan Brown, with the State Department of Public Safety, says he expects eight-hundred thirty new laptops to be in use statewide by next fall. He says this should cut down on forty-thousand man hours per year.

“We’re not spending time driving to and from the post. We’re not spending time at the post, ” Brown says. “We’re actually saving those dollars and putting them back to work in what we do, and that’s saving lives.”

Brown says the system has been in the works for two year, and the project will be paid for with state funds as well as federal Homeland Security funds.