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Learn About SmartCOP

A Brief History of SmartCOP

SmartCOP, Inc. was founded in 1988 and incorporated in 1999. Headquartered in Pensacola, Florida, SmartCOP has a simple, yet very important mission. Maximize public safety by providing real-time information through integrated software solutions for law enforcement officers, firefighters, EMS personnel, dispatchers, and report takers.

We accomplish this mission by offering system development, implementation, and support services for a fully integrated suite of public safety products. This suite includes Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile Computing with Field Based Reporting (MCT & FBR), and Jail Management System (JMS).

Many of our employees have decades of experience in the public safety. Their years of experience help determine our company’s path.

Aerial image of the water tower at Pensacola Beach, painted to look like a beach ball.

Meet Our Team

Senior Management

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Steven Williams

Executive Vice President

Steven Williams, Executive Vice President, joined SmartCOP in 2006 and is responsible for the day-to-day operations of the company as well as sales, support and professional services. Steve is a Project Management Professional (PMP) and holds a Bachelor’s of Science degree from the U.S. Military Academy along with a MBA from the University of Colorado.

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Shane Lincke

Vice President Product Strategy

Shane Lincke is SmartCOP’s founder and principal developer of the core software products. Currently, Shane serves as the Vice President of Research and Development. A certified and commissioned law enforcement officer, Shane has worked in law enforcement since 1993 and served as a technology consultant for many law enforcement agencies since 1988. Shane’s law enforcement experience, coupled with his Computer Science degree from the University of West Florida, help SmartCOP provide software solutions that address the challenging problems first responders face.

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Ulysses Hill

Director of Support Services

Ulysses Hill, Direct of Support Services, joined SmartCOP in December 2002 and leads teams responsible for supporting customers, applications, infrastructure, and cloud-based technical services. These teams are vital to ensuring the SmartCOP portfolio of products and services are supporting the mission-critical functions for customers. Ulysses holds a Bachelor of Science degree from Auburn University.

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Juan Fraga

Director of Professional Services

Juan Fraga joined the SmartCOP team in January 2001 and is the Director of Professional Services. Juan’s team is responsible for working directly with the customer for the entire lifecycle of a project, which includes installation, configuration and training. A former Navy Air Traffic Controller and Public Safety Dispatcher, Juan has over 33 years’ combined experience in communication and public safety. Juan holds a Bachelor’s degree in Liberal Arts from the University of West Florida.

Photo of Mark Pettibone

Mark Pettibone

Director of Research and Development

Mark Pettibone is the Director of Research and Development at SmartCOP, where he leads a team dedicated to crafting user-centric software solutions for public safety professionals and communities. Joining SmartCOP in 2001, Mark brings over two decades of experience to the table. With a Bachelor of Science in Engineering from Walla Walla University, he blends technical expertise with a passion for innovation. Mark and his team are committed to delivering robust solutions that evolve alongside the needs of those on the front lines, ensuring they have the tools they need to serve and protect effectively.

Image of Michael Snyder.

Michael Snyder

Director of Sales and Marketing

Michael Snyder joined SmartCOP in 2000 and is currently the Director of Sales and Marketing. In this position, he leads a team of regional sales managers and product experts. Mike’s 25 years’ experience in law enforcement, product development, product management, and sales are key to SmartCOP’s continued success in the public safety market and our mission to maximize public safety. Mike is a sworn law enforcement officer and holds a Bachelor’s degree in Computer Science from Troy State University.