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Learn About SmartCOP

A Brief History of SmartCOP

SmartCOP, Inc. was founded in 1988 and incorporated in 1999. Headquartered in Pensacola, Florida, SmartCOP has a simple, yet very important mission. Maximize public safety by providing real-time information through integrated software solutions for law enforcement officers, firefighters, EMS personnel, dispatchers, and report takers.

We accomplish this mission by offering system development, implementation, and support services for a fully integrated suite of public safety products. This suite includes Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile Computing with Field Based Reporting (MCT & FBR), and Jail Management System (JMS).

Many of our employees have decades of experience in the public safety. Their years of experience help determine our company’s path.

Aerial image of the water tower at Pensacola Beach, painted to look like a beach ball.

Meet Our Team

Senior Management

Image of Jeff Pugh.

Jeff Pugh

Public Safety Portfolio Manager

SmartCOP’s Portfolio Manager, Jeff Pugh has more than 25 years of public safety technology and management experience. Jeff Pugh is responsible for the overall business, as well. As an Oklahoma native and University of Oklahoma graduate, Jeff holds true to his roots and believes in five simple principles that characterize how SmartCOP conducts business. Work hard, keep your word, play to win, remain humble, and be good to your neighbor.

Image of Steven Williams.

Steven Williams

Executive Vice President

Steven Williams, Vice President of Operations, joined SmartCOP in 2006 and is responsible for the day-to-day operations of the company as well as sales, support and professional services. Steve is a Project Management Professional (PMP) and holds a Bachelor’s of Science degree from the U.S. Military Academy along with a MBA from the University of Colorado.

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Shane Lincke

Vice President, Research & Development

Shane Lincke is SmartCOP’s founder and principal developer of the core software products. Currently, Shane serves as the Vice President of Research and Development. A certified and commissioned law enforcement officer, Shane has worked in law enforcement since 1993 and served as a technology consultant for many law enforcement agencies since 1988. Shane’s law enforcement experience, coupled with his Computer Science degree from the University of West Florida, help SmartCOP provide software solutions that address the challenging problems first responders face.

Image of Michael Snyder.

Michael Snyder

Director of Sales and Marketing

Michael Snyder joined SmartCOP in 2000 and is currently the Director of Sales and Marketing. In this position, he leads a team of regional sales managers and product experts. Mike’s 25 years’ experience in law enforcement, product development, product management, and sales are key to SmartCOP’s continued success in the public safety market and our mission to maximize public safety. Mike is a sworn law enforcement officer and holds a Bachelor’s degree in Computer Science from Troy State University.