911 Dispatch Integration just got a major upgrade. SmartCOP is proud to announce its partnership with Total Response by PowerPhone, a move that brings real-time, protocol-driven decision support into SmartCOP’s trusted CAD platform. This powerful new integration streamlines workflows for 911 Public Safety Answering Points (PSAPs), enhancing operational efficiency and delivering better outcomes during emergencies.
A Smarter CAD System for Emergency Communications
SmartCOP’s Computer Aided Dispatch (CAD) software is already a proven solution in law enforcement, EMS, and fire response across the country. With this new partnership, 911 centers can now integrate PowerPhone’s Total Response, a robust, protocol-based 911 software platform that guides call takers through more than 80 incident types. The result: more informed dispatch decisions and faster emergency response times.
What the Experts Say
“This partnership streamlines the flow of information between the two systems. With Total Response guiding call takers through over 80 different complaint types, 911 centers using SmartCOP CAD can expect improved operational efficiency and better response outcomes.”
– Greg Sheehan, Vice President of Product at PowerPhone
“This integration isn’t just a great addition—it’s a vital asset for dispatch centers committed to delivering top-tier service and safeguarding their communities.”
– Shane Lincke, Vice President of Product Strategy at SmartCOP
Why This 911 Dispatch Integration Matters
With this enhanced integration, 911 call takers gain real-time prompts from Total Response, helping them gather accurate information quickly. These prompts are instantly sent to SmartCOP’s CAD system, which then transmits vital scene details to responding units. This gives officers, firefighters, and medics deeper insight into emergencies before they even arrive on the scene, improving safety, preparedness, and response times.
Benefits for PSAPs and Emergency Responders
- Call-Taker Guidance for 80+ incident types
- Real-Time Data Flow between CAD and responders
- Faster Dispatch Times and smarter resource allocation
- Enhanced Scene Awareness for all responding units
- One Unified System across all disciplines
This integration also means no more toggling between disconnected systems. Instead, PSAPs can work from a single interface with integrated call-handling, CAD entry, and dispatcher prompts, all designed to keep everyone safer.
Learn More About SmartCOP’s 911 Dispatch Integration
Ready to enhance your 911 dispatch center’s performance? Contact us to schedule a demo or visit our Product Demo Request page to see how this game-changing technology can work for your agency.
About PowerPhone:
PowerPhone is a leading provider of 911 protocol software, serving over 700 PSAP centers across the United States. The company’s flagship product, Total Response, is a comprehensive software system that helps 911 centers manage all types of emergencies more effectively and efficiently. PowerPhone is dedicated to empowering 911 professionals with the tools and training they need to save lives and protect communities.
About SmartCOP
SmartCOP is dedicated to pioneering cutting-edge solutions for public safety agencies worldwide. Specializing in system development, implementation, and support services, we offer a comprehensive suite of integrated products tailored to meet the unique needs of modern law enforcement. Our portfolio includes the robust Computer Aided Dispatch (CAD), the efficient Records Management System (RMS), the versatile Mobile Computing with Field Based Reporting (FBR), and the streamlined Jail Management System (JMS). Backed by years of field-proven expertise, our solutions are meticulously crafted to ensure a seamless response to the dynamic demands of first responders. At SmartCOP, we are committed to empowering agencies with the tools they need to enhance efficiency, effectiveness, and ultimately, public safety.
