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Improve Call Handling Accuracy. Standardize Response Protocols. Support Your Dispatchers. 

SmartCOP’s SmartCAD now integrates with Total Response by PowerPhone, giving 911 dispatch centers a powerful tool to manage calls with consistency, speed, and confidence.

This 911 dispatch software integration ensures every emergency call, whether medical, fire, or police, is handled using guided, real-time protocols that reduce human error and improve call outcomes.

See how SmartCOP’s 911 dispatch software integration with Total Response helps PSAPs standardize call handling and improve emergency response accuracy.

What Is Total Response?

Total Response is a 911 call handling protocol system that provides dispatchers with on-screen prompts based on the type of call. This ensures they ask the right questions, gather the most critical information, and deliver clear, accurate details to first responders, every time.

Why It Matters for Your PSAP or Dispatch Center

  • Eliminates missed questions
  •  Reduces liability through standardized call handling
  •  Improves the accuracy of dispatch information
  •  Supports new and experienced dispatchers with on-screen guidance
  •  Works inside SmartCAD; no need to switch screens

Whether it’s a structure fire, active shooter, or medical emergency, dispatchers can follow agency-approved workflows tailored to each call type, ensuring a consistent, high-quality response across your center.

With Total Response, dispatchers receive real-time prompts tailored to each type of incident.

From medical emergencies to police and fire incidents, Total Response adapts to the unique requirements of each situation, providing dispatchers with the confidence and tools they need to excel in their role.

A Fully Integrated 911 Dispatch Software Solution

With SmartCOP + PowerPhone’s Total Response integration:

  • SmartCAD and Total Response operate in the same window
  • Incident data collected in Total Response automatically transfers to SmartCAD
  • Dispatchers follow a guided workflow without losing time or switching systems
  • Your CAD data stays complete, accurate, and aligned with responder needs
Standardize 911 call handling with SmartCOP + Total Response. Consistency, accuracy, and support for every dispatcher.

See It In Action

SmartCOP’s 911 dispatch software integration with Total Response is already helping PSAPs improve response quality and support dispatchers under pressure.

Want to see how it works? Contact us to schedule a demo or speak with a SmartCOP representative.