When it comes to selecting a dependable public safety software platform, few agencies have more at stake than those serving unique geographic and operational challenges, like the Monroe County Sheriff’s Office in Key West, Florida. Covering the entire stretch of the Florida Keys, this agency requires tools that are resilient, responsive, and built for law enforcement in the field.
That’s why Monroe County Sheriff’s Office turned to SmartCOP’s fully integrated suite of public safety software. The software includes SmartCAD, SmartRMS, Jail Management, and Mobile systems, and they’ve been a dedicated customer for over two decades.
“The Monroe County Sheriff’s Office, serving the Florida Keys, has been a customer of CTS/SmartCOP for about 20 years, beginning the conversion from an antiquated COBOL based system to the robust software suite that CTS/SmartCOP offered in 1999. Our agency was primarily interested in the Computer Aided Dispatch program, which was brought online in early 2000, then the other modules soon followed.
The support offered throughout the many phases of implementation made for an easy transition as most of the CTS/SmartCOP software engineers had law enforcement experience. From training, through implementation they were here for us. The systems are solid, intuitive, easy to use and the work flows from one module to another. Data collected in SmartCAD is linked to the Offense system which is linked to the Arrest system and the on to the Jail system and all the systems in between. We are genuinely happy with the product line and will continue to be customers for many years to come. “
This long-standing partnership is a testament to the reliability, ease of use, and complete system integration offered by SmartCOP. For agencies considering a new Computer Aided Dispatch (CAD) or Records Management System (RMS), the Monroe County Sheriff’s Office experience highlights key benefits:
- Law enforcement-designed workflows that reduce friction and training time
- Data flow between CAD, offense, arrest, jail, and other modules
- Field-ready mobile software that gives deputies full access to data
- Consistent support from a U.S.-based team with first responder experience
If you’re evaluating software for your sheriff’s office or looking to upgrade from a legacy system, SmartCOP CAD and RMS for sheriff’s offices are proven in the field. They’re also built to serve your community for the long haul.
Looking to modernize your public safety systems?
Contact SmartCOP today to schedule a demo and see how SmartCOP CAD and RMS for sheriff’s offices can support your department’s mission, just like it has for Monroe County for 20+ years.
