The Broxton Police Department in Georgia has relied on SmartCOP’s CAD, RMS, and Mobile solutions for years. Under new leadership, Chief Austin Medders shares how the system’s 911-to-RMS integration, user-friendly design, and outstanding support team help officers
at every experience level work more efficiently and confidently.
When Chief Gene Tanner stepped into his new role, Nicholls Police Department relied on SmartCOP to ensure a smooth transition. With integrated CAD, RMS, Mobile, and eCitation systems, plus hands-on support, the department gained faster reporting, fewer errors, and stronger collaboration across agencies.
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The Alachua County Sheriff’s Office transitioned to SmartCOP’s NIBRS-compliant records management system in 2020, facing the challenge of a major reporting overhaul. According to Jennifer Altenburger, staff quickly adapted to the intuitive software and have since benefited from responsive support and continuous improvements. From initial deployment to a major 2022 upgrade, SmartCOP has proven committed to listening to customer feedback, refining the user experience, and delivering reliable solutions for law enforcement reporting needs.
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