SmartCAD Premier Responder Integration Earns Gold Certification for Emergency Dispatch
SmartCOP, a leading provider of fully integrated public safety software, is proud to announce that its SmartCAD Premier Responder integration has earned Gold Certification from Smart Horizons. This achievement reinforces SmartCOP’s commitment to providing seamless and reliable emergency response tools for dispatch centers and public safety agencies nationwide.
What Gold Certification Means for Dispatch Operations
The Gold Certification signifies that SmartCOP’s SmartCAD interface, in conjunction with Smart Horizons’ Premier Responder, has met the highest standards for compatibility, efficiency, and performance. Premier Responder is a next-generation emergency dispatch platform designed to support dispatchers with locally developed and approved response protocols for fire, EMS, and law enforcement calls. It also allows supervisors to conduct real-time quality assurance monitoring.
“We are very impressed with SmartCOP, their effort to obtain Gold Certification shows a strong commitment to interoperability and customer success,” said Nikia Anderson, Smart Horizons Public Safety Software Director. “Their willingness to collaborate with us demonstrates a shared dedication to excellence in public safety software.”
How the SmartCAD and Premier Responder Integration Works
With this certified integration, dispatchers using SmartCAD gain direct access to Premier Responder features. Key functionalities include:
- Call Transfer: Dispatchers can create an incident in SmartCAD and immediately send it to Premier Responder.
- Dynamic Prompts: Depending on the incident type (Fire, EMS, or Law), the system presents appropriate, guided questions to the dispatcher.
- Real-Time Documentation: All questions and answers collected during the call are logged in SmartCAD as call notes.
This simplified workflow improves situational awareness, ensures consistency in emergency responses, and enhances dispatcher accuracy and confidence under pressure.
About SmartCOP
SmartCOP, Inc., a division of Harris Computer Systems, provides a fully integrated suite of public safety software, including:
- SmartCAD – Computer Aided Dispatch for multi-agency response
- SmartRMS – Records Management System
- SmartMOBILE – Mobile Field-Based Reporting
- SmartJAIL – Jail Management System
- SmartDATA – Analytics & Reporting platform
All SmartCOP solutions are designed to work together as one cohesive platform, minimizing integration friction and maximizing officer and dispatcher efficiency.
About Smart Horizons
Smart Horizons, based in Pensacola, FL, delivers cutting-edge public safety software and e-learning tools for dispatch and emergency response agencies. Premier Responder is available 24/7, giving agencies the ability to dispatch with confidence and train staff anytime, anywhere.