SmartCAD: Dispatch Software Built for Real-Time Response and Customization
SmartCAD is a flexible, easy-to-use dispatch system designed for public safety agencies, including law enforcement, fire services, and EMS. It supports fast unit assignment, cross-agency coordination, and integration. Built to reduce clicks, support customization, and eliminate workflow delays, SmartCAD adapts to your team’s real-time needs.
Handle Emergency Calls with a Dispatch System Built for Real-World Conditions
SmartCAD is a configurable, real-time Computer Aided Dispatch (CAD) system tailored for law enforcement, fire, EMS, and other public safety agencies. It simplifies emergency call handling, supports fast unit assignment, and improves field response with real-time mapping powered by ESRI®.
Agencies can track unit locations with Automatic Vehicle Location (AVL), assign the closest available responders, and adjust dynamic response plans, all within an easy-to-use interface. SmartCAD also integrates with body-cam software, RapidSOS, emergency notification systems, and more to ensure critical data flows smoothly, without redundant entry or vendor bottlenecks. From day-to-day operations to high-risk incidents, SmartCAD adapts to your needs and keeps your team connected.
Flexible Command Options with SmartCAD
SmartCOP’s Computer Aided Dispatch System offers a comprehensive set of features designed to improve public safety operations across multiple jurisdictions and disciplines, including law enforcement, fire, and EMS. The system provides flexible command options, allowing users to manage dispatch tasks through command lines, function keys, or drag-and-drop functionality. Integrated with 911 systems, SmartCAD ensures seamless communication and rapid response coordination.
ESRI-Based Mapping Computer Aided Dispatch
With advanced ESRI®-based mapping, the system offers unlimited layers and GIS location validation for precise resource deployment. It can recommend the closest available units and display nearby hydrant locations for fire services, streamlining critical decision-making during emergencies. Automated alerts, such as BOLOs, are instantly sent to units in the field, ensuring real-time updates.
Integration into Emergency Medical Dispatch Software
SmartCAD integrates with emergency medical dispatch (EMD) software like ProQA and APCO, supporting dynamic response plans for fire and EMS teams. It also enables the collection of demographic data during citizen interactions, while notifications can be sent via SMS, email, or pager. SmartCOP’s Computer Aided Dispatch System includes unit management tools like timers, status alarms, and wrecker rotation to optimize resource allocation.
NCIC Integration & AVL Support
Other key features include NCIC integration, allowing users to easily paste responses from national databases, and AVL support for tracking multiple units simultaneously. To enhance situational awareness, SmartCAD also provides access to detailed floor plans and building diagrams, helping responders navigate complex environments effectively.
Integration Partners for SmartCAD
Looking for a Computer Aided Dispatch (CAD) solution that seamlessly integrates with your existing tools? Look no further! Our CAD product offers a plethora of integrations to enhance your workflow. From mapping software to communication platforms and beyond, we’ve got you covered with a wide range of CAD integrations. Say goodbye to siloed systems and hello to streamlined operations. Explore our CAD integrations today and take your efficiency to the next level!
- State CJIS & NCIC Queries
- E911 ANI/ALI
- SmartRMS data transfer
- Integration with SmartMCT which allows officers to see CAD exactly as it is in dispatch.
- SmartMOBILE iOS device integration allows leadership, Fire, & EMS use CAD from their mobile devices.
- Interfaces with multiple vendors including Fire Incident Systems (FireHouse, EMS Pro, Documed, FirePrograms, & ESO), Fire Station Alarming (Motorola MACH ALERT), and AVL Radio Integration (Motorola UNS).
- SmartCAD API available for integration into other 3rd party systems
SmartWEB Integration
Ever wished for easy access to live records from CAD, Warrants, or JMS? Look no further than SmartWEB, our awesome public access portal! With just a click, you’ll have all the info you need right at your fingertips. And guess what? SmartWEB doesn’t stop there – it even lets the public report non-emergency crimes directly to your agency, saving you tons of time.
- Agency-defined complaint types available for viewing
- Real-time calls for service
- Historical calls for service
- Google map integration
- Filter options
