Incident Response Technology Built for Multi-Agency Response
When you’re running calls across law, fire, and EMS—or all three at once—you don’t have time to flip between disconnected systems. You need dispatch, mobile, mapping, and reporting tools that keep everyone on the same page and in the same loop.
SmartCOP’s incident response technology was built with exactly that in mind.
Whether you’re working from a county dispatch center, a regional 911 hub, or a combination agency, SmartCOP’s SmartSUITE gives everyone—officers, medics, firefighters, and dispatchers—the same real-time view of what’s going on.
SmartCAD: One Dispatch, All Disciplines
SmartCAD is our multi-discipline Computer Aided Dispatch system that supports law enforcement, fire, and EMS from the same platform. No workarounds, no jumping through hoops.
Here’s what it helps you do:
- Dispatch the closest available units with AVL-based response zones
- Trigger run cards by call type, time of day, location, or alarm level
- Share pre-plans, hazards, and hydrant data instantly
- Sync with Emergency Medical Dispatch (EMD) software like ProQA so responders know what they’re walking into
For example, if you’re a sheriff’s deputy and EMS gets dispatched to a drug overdose, SmartCAD can make sure your unit gets attached to the call, so everyone’s in the loop before they hit the road.
SmartMOBILE: Your Truck, Squad, or Rig Is Now a Command Post
With SmartMOBILE, your MDT or tablet gives you direct access to:
- Live call details
- EMD determinate info
- GIS maps with layers (hydrants, apparatus, rural driveways, etc.)
- NCIC, state databases, and agency records
The best part? If you’re out in the woods, on a back road, or working off-grid, SmartMOBILE still works offline. It syncs automatically once you’re back in range. That’s a game-changer for rural fire departments, conservation enforcement, and EMS units in the field.
SmartDATA: Know What’s Happening. Right Now.
Need to know what areas are seeing the most overdoses this quarter? Where are your fire units spending most of their time? Which zones are your officers clearing calls fastest?
SmartDATA gives command staff and analysts the tools to:
- Pull live incident stats
- Spot response time trends
- Generate heat maps
- Run reports for accreditation or staffing reviews
You can also create dashboards for agency-wide visibility or break them down for law, fire, or EMS, depending on what each team needs to see.
Integrates With What You Already Use
Have an existing FRMS or ePCR system? No problem. SmartCOP integrates with third-party fire and EMS reporting platforms, so you don’t lose your workflows or data. We’re here to make your systems work better together, not force you into ours.
Incident Response Technology Built for the Field, Not Just the Office
SmartCOP’s incident response technology is designed for responders who need information fast, reporting that works, and technology that keeps up. Whether you’re on the front line, in the cab, or managing resources at the console, our tools support how you do the job. Contact us today to learn how we can help you.
