Learn About SmartCOP
A Brief History of Our Company
SmartCOP, Inc., headquartered in Pensacola, Florida, has provided public safety software solutions to municipal, county, and state agencies for over 25 years. With 185+ customers across the country, SmartCOP is 100% focused on Public Safety. SmartCOP is a financially sound division of N. Harris Computer Corporation (Harris).
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector. Harris has over 100,000 customers across 25 verticals, 12,000 employees, and 200+ offices across North America, Australia, Africa, Asia, Europe, and South America. Harris buys and holds companies – never selling their acquisitions. So, SmartCOP is here to stay!
With many years of experience implementing public safety solutions for state and local governments and working closely with law enforcement and public safety organizations throughout the Country, SmartCOP has gained a first-rate reputation.
SmartCOP is completely dedicated to developing public safety software and we offer a fully integrated single-vendor suite of public safety products, including Computer-Aided Dispatch (CAD), Records Management (RMS), Mobile Computing (MCT) with Field Based Reporting (FBR), and Jail Management System (JMS). Our solutions provide a single database of records resulting in the most efficient end-to-end processing of data across the full product suite.
Meet Our Team
Senior Management
Steven Williams
Executive Vice President
Steven joined SmartCOP in 2006 and is responsible for the day-to-day operations of the company as well as sales, support, and professional services. Steve is a Project Management Professional (PMP) and holds a Bachelor of Science degree from the U.S. Military Academy and an MBA from the University of Colorado.
Shane Linke
Vice President Product Strategy
Shane is SmartCOP’s founder and principal developer of the core software products. A certified and commissioned law enforcement officer, Shane has worked in law enforcement since 1993 and served as a technology consultant for many law enforcement agencies since 1988. Shane’s law enforcement experience, coupled with his Computer Science degree from the University of West Florida, helps SmartCOP provide software solutions that address the challenging problems first responders face.
Ulysses Hill
Vice President of Operations
Ulysses is Vice President of Operations at SmartCOP. He joined the company in December 2002 and brings more than two decades of experience supporting mission-critical public safety technology. He oversees operational functions that support customers, applications, infrastructure, and cloud-based technical services, with a strong focus on accountability, service quality, and long-term stability. Ulysses holds a Bachelor of Science degree from Auburn University.
Juan Fraga
Director of Professional Services
Juan joined the SmartCOP team in January 2001 and is the Director of Professional Services. Juan’s team is responsible for working directly with the customer through the entire lifecycle of a project, which includes installation, configuration, and training. A former Navy Air Traffic Controller and Public Safety Dispatcher, Juan has over 33 years’ combined experience in communication and public safety. Juan holds a Bachelor’s degree in Liberal Arts from the University of West Florida.
Mark Pettibone
Vice President of R&D
Mark is the VP of Research and Development at SmartCOP, where he leads a team dedicated to crafting user-centric software solutions for public safety professionals and communities. Joining SmartCOP in 2001, Mark brings over two decades of experience to the table. With a Bachelor of Science in Engineering from Walla Walla University, he blends technical expertise with a passion for innovation. Mark and his team are committed to delivering robust solutions that evolve alongside the needs of those on the front lines, ensuring they have the tools they need to serve and protect effectively.
Michael Snyder
National Sales Executive
Michael joined SmartCOP in 2000 and serves as the National Sales Executive. In this position, he leads a team of regional sales managers and product experts. Mike’s 25 years of experience in law enforcement, product development, product management, and sales are key to SmartCOP’s continued success in the public safety market and our mission to maximize public safety. Mike is a sworn law enforcement officer and holds a Bachelor’s degree in Computer Science from Troy State University.